Why the use of a TCO is important
Dentistry, a fast growing and forever evolving world of patient care. The role of a TCO has become fundamental. Lamia Murray, an experienced Dental Professional, talks about the importance of this role and how it significantly enhances the patient journey while optimising efficiency of clinical procedures.
Overview of a TCO
The key responsibilities of a TCO:
Enhancing Patient Journey:
This is the TCO’s job to make sure every patient has a smooth, informative and comfortable experience from their initial contact to completion of treatment. The TCO provides a supportive and trusting environment by addressing concerns and providing information.
First Point of Call:
A TCO is the first person that patients interact with. It’s important that they create a lasting first impression and set the tone for the rest of the patient journey.
Supporting Clinicians:
The TCO allows the clinician to focus their time on delivering exceptional patient care, which includes managing diaries, holding the initial consultations, triaging patients, taking scans and clinical photos.
Advanced Technology:
The TCO will often use tools such as cameras and scanners to collect all of the essential data needed, helping to assist the clinicians with everything that they need to provide the perfect treatment plan.
What makes a good TCO?
Lamia believes that a successful TCO is able to combine skills with a personal approach. She believes the following qualities define a great TCO:
Excellent Communication Skills:
It’s important that the TCO is able to clearly communicate information, making sure that patients understand the options given and feel entitled to make a decision.
Strong People Skills:
It’s vital that a TCO builds rapport with patients. Patients should feel respected, valued, and most of all—comfortable.
Efficient Time Management:
Having the ability to multitask efficiently ensures that both the clinician and the patient receive all the support they need.
Confidence:
Having confidence helps ensure that the TCO can nurture trust and reassurance with patients, which helps address concerns and queries.
Why is the use of a TCO so important?
The role of a TCO is about creating a patient-centered environment, benefitting everyone involved in the process. Here are some of the reasons why the use of a TCO is important:
Building Rapport with Patients:
Patients often feel more comfortable talking to someone and sharing concerns in a non-clinical setting. This openness allows the TCO to gain a better understanding of the patient’s needs and clarify a smoother treatment process.
Utilising Clinicians’ Time:
A TCO enables clinicians to focus their time on delivering treatments and clinical care. The TCO handles non-clinical aspects of patient care and support, improving overall efficiency.
Better Patient Journey:
Having a dedicated TCO ensures patients receive support and communication whenever needed. This reduces stress and increases patient satisfaction.